PeopleCert · Foundation
ITIL 5 Foundation practice exam
The entry point to IT service management, updated for digital and AI-enabled services. 518 free practice questions with worked explanations, plus a timed mock exam scored at the real 65% pass mark.
ITIL 5 exam format
You need 26 of 40 correct in 60 minutes. Our mock exam uses exactly these numbers, so a practice score means what it says.
| Questions | 40 |
|---|---|
| Time limit | 60 minutes |
| Pass mark | 65% (26 of 40) |
| Time per question | 90 seconds |
| Format | Closed book |
| Cost | ~$400 |
| Awarding body | PeopleCert |
| Prerequisites | None. Foundation is the entry point to the ITIL scheme. |
| In our bank | 518 questions · 12 full mock papers |
Verified against PeopleCert on 20 August 2026
What ITIL 5 covers
ITIL 5 Foundation covers the service value system, the service value chain, the four dimensions of service management, the guiding principles, continual improvement and the management practices. Version 5 extends this with digital product and service management, strategy and experience design, and the responsible use of AI in service delivery.
Who it is for
IT service managers, support and operations staff, and anyone working in or alongside an IT service organisation.
Before you book
None. Foundation is the entry point to the ITIL scheme.
How to prepare for ITIL 5
- 01Work through the course
Cover every ITIL 5 topic with lessons and a knowledge check at the end of each module.
- 02Practise topic by topic
Drill the areas you get wrong rather than re-reading what you already know.
- 03Sit a timed mock exam
40 questions in 60 minutes, scored at 65%. Time pressure is the part most candidates underestimate.
- 04Review and repeat
Your dashboard tracks accuracy by topic across attempts, so you can see what is actually improving.
ITIL 5 questions candidates ask
65%, which is 26 of 40 questions, in 60 minutes. It is a markedly lower bar than the Scrum.org assessments.
No. It is closed book and proctored, whether you sit it online or at a test centre.
PeopleCert issues ITIL certificates with a three-year renewal date. You keep it current by logging CPD points, taking another certification in the suite, or resitting.
ITIL 5 launched in February 2026 and is the current version. Take ITIL 5 unless an employer specifically requires the older credential. Much of the ITIL 4 core carries forward, so existing study material is not wasted.
Most candidates need 12 to 20 hours across two to four weeks. The vocabulary is the hard part rather than the concepts, because the exam tests precise definitions.
ITIL 5 compared
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